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ZELIQ's Privacy Policy

The website is owned and operated by GetHeroes, a French société par actions simplifiée having its registered office at 160 rue Jeanne d’Arc, 75013 Paris registered under number 922 560 065 RCS Paris (“Getheroes”).

We at ZELIQ are committed to protecting your privacy. 

This Privacy Policy applies to the personal information and data collected by Zeliq when you interact with our website, products and services.

This Privacy Policy describes how we collect, use, store, secure, share, transfer and process all information relating to an identified or identifiable individual (“Personal Data”), for instance IP address, surname, first name, postal address and e-mail address. It also describes your choices and rights with respect to your Personal Data.

This Privacy Policy supplements the Terms of Use of this website, which are available on the following link:

https://www.zeliq.com/terms-of-use/

This Privacy Policy may be amended or updated from time to time to reflect changes in our practices with respect to the processing of Personal Data or changes in applicable law. We encourage you to read this Privacy Policy carefully and to regularly check this page to review any changes we might make in accordance with the terms of this Privacy Policy. 

This Privacy Policy was last updated on 13 July 2023.

If you do not agree with this Privacy Policy, you should not use our websites, product and services.

  1. What Personal Data we collect about you

  2. How we use Personal Data we collect 

  3. How we share Personal Data we collect

  4. How to access and control your information 

  5. How we store Personal Data we collect 

  6. How we secure Personal Data we collect

  7. How we use Cookies

  8. How we transfer Personal Data internationally

  9. Contact us

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1. What Personal Data we collect about you

We collect Personal Data about you in a few different situations:

a. When you visit our websites

We collect Personal Data from you when you interact with our websites, for example by subscribing to a Zeliq distribution list or subscribing to one of our Beta services or requesting customer support. We may ask for your email address, first and last name, job title, and other similar business information. 

Nonetheless, you are also free to explore our website without providing any Personal Data about yourself.

b. Account and user information

We collect Personal Data when you sign-up for a Zeliq account, create or modify user information, set preferences or provide any other related information to access or utilize our Beta services. 

c. Payment information 

We collect payment and billing information when you register for paid products or services. For example, we may ask you to provide a billing address for your account. 

If you give us payment information, we will use it solely as authorized by you in accordance with this Privacy Policy. 

You may also provide payment information, such as a credit card number or bank account numbers, when purchasing products or services. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process. 

d. When you integrate Zeliq to your favorite tools

If you connect third-party accounts to Zeliq such as Gmail, LinkedIn or HubSpot, we may use information from those accounts to improve your Zeliq experience. This is dependent on the privacy policies or settings for those accounts.

For instance, the following information are collected.

For Google:

  • Send emails on your behalf 

  • Display your emails and email settings

  • Basic account information

  • Display the primary email address associated with your Google account

  • View your personal information, including those you have chosen to make publicly available (first name, last name, profile picture)

  • Zeliq use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

For Hubspot:

  • Display details about property settings related to companies.

  • Display properties and other details about contacts.

  • Display details about property settings related to contacts.

  • Display details about contact lists. 

  • Display properties and other details about companies.

Conversely, third party accounts may ask for certain permissions to access data or send information to your Zeliq account. It is your responsibility to review any third party integrations you authorize. Any permission(s) granted by you, grants these third parties access to your data, which may include (but is not limited to) granting third party applications access to view, store, and modify your Zeliq account data.  We are not responsible for the practices of third party integrations, so please carefully review the permissions you grant to third party applications.

e. Customer testimonials

We post customer testimonials and comments on our website, which may contain Personal Data. We obtain each customer's consent via email or through other agreements between customers and Zeliq prior to posting the customer's name and testimonial.

2. How we use Personal Data we collect 

The collection and processing of data will always be carried out for legitimate, explicit and specific purposes. 

The main purposes for which we process Personal Data, subject to applicable law, are as follows: 

  • Providing to you the purchased products and services (for instance, Personal Data is used when logging-in or when providing customer support);

  • Operating our business daily (managing our website and services, providing content, displaying content and information, monitoring and analyzing trends, usage, and activities);

  • Financial management (sales, finance, corporate audit and vendor management);

  • Surveys (engaging with you for the purposes of obtaining your views on our Sites, or our services);

  • Communicating with you via any means including via email, telephone, text message, social media, post or in person) to provide news items and other information in which you may be interested, subject always to obtaining your prior opt-in consent to the extent required under applicable law;

  • Establishment, exercise and defense of legal claims (management of legal claims; establishment of facts and claims, including collection, review and production of documents, facts, evidence and witness statements; exercise and defense of legal rights and claims, including formal legal proceedings);

  • Fraud prevention (detecting, preventing and investigating fraud and breach of policies or terms).


3. How we share Personal Data we collect 

To the minimum extent necessary to achieve the purposes for using the Personal Data, we disclose such Personal Data to:

  • you and, where appropriate, your appointed representatives; 

  • legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation; 

  • accountants, auditors, consultants, lawyers and other outside professional advisors to Zeliq, subject to binding contractual obligations of confidentiality;

  • third party processors of data (such as data hosts, email service providers, customers service providers, venue operators, payment services providers, postal carriers; etc.);

  • public forums (our website offers publicly accessible blogs, therefore if you directly disclose any information through our public message blogs, including profile information associated with the account you use to post the information, it may be read, collected and used by any member of the public who accesses these websites);

  • banking and financial institutions and credit rating agencies;

  • companies specializing in fraud detection and prevention;

  • any relevant party, regulatory body, governmental authority, law enforcement agency or court, if and to the extent required by law or administrative decision or to the extent necessary for the establishment, exercise and/or defence of legal claims; and

  • any relevant third party acquirer(s) or successor(s) in title, in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

We specify that we will naturally never sell your Personal Data to any third party.

4. How we store Personal Data we collect 

Zeliq’s website is hosted by the company Netlify. We take every reasonable step to ensure that your Personal Data are only processed for the minimum period necessary for the purposes set out in this Privacy Policy. Therefore, we will retain Personal Data in a form that permits identification only for as long as:

  1. we maintain an ongoing relationship with you (e.g., where you are a user of our services, or you are lawfully included in our mailing list and have not unsubscribed); or 

  2. your Personal Data are necessary in connection with the lawful purposes set out in this Policy, for which we have a valid legal basis (e.g., where your Personal Data are included in a contract between us and your employer, and we have a legitimate interest in Processing those Personal Data for the purposes of operating our business and fulfilling our obligations under that contract; or where we have a legal obligation to retain your Personal Data).

However, Zeliq may retain Personal Data beyond the above-mentioned periods in order to meet its legal or regulatory obligations.

Moreover, if any relevant legal claims are brought, we continue to process Personal Data for such additional periods as are necessary in connection with that claim.

Once the periods, each to the extent applicable, have concluded, we will permanently delete or destroy the relevant Personal Data or anonymize the relevant Personal Data. If this is not possible, we will securely store your information and isolate it from any further use until deletion is possible.

5. How we secure Personal Data we collect

We have implemented appropriate technical and organisational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access and other unlawful or unauthorised forms of processing, in accordance with applicable law. 

Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement all reasonable measures to protect your Personal Data, we cannot guarantee the security of your data transmitted to us using the internet – any such transmission is at your own risk and you are responsible for ensuring that any Personal Data that you send to us are sent securely.

6. How to access and control your information 

Pursuant to the European General Data Protection Regulation (n°2016/679) dated 27 April 2016 and the French Data Protection Act (n°78-17) dated 6 January 1978, you may avail yourself of the following rights:

  • Right of access, rectification and right to erasure of data: you have the right to obtain from Zeliq the limitation of the processing of your Personal Data (for example if you think that your data is inaccurate) or to object at any time, for reasons relating to your particular situation, to the processing of your Personal Data. You also have the right to erasure of your Personal Data;

  • Right to data portability: you have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit them to another controller. If technically possible, you can also ask Zeliq for your Personal Data to be transmitted directly to another data controller;

  • Right to limitation and opposition to data processing: you can request restriction of processing of Personal Data when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your Personal Data;

  • Right not to be subject to a decision based exclusively on an automated process;

  • Right to determine the survival or not of data after death; and

  • Right to lodge a complaint with the competent supervisory authority: you have the right to make a complaint at any time to the relevant supervisory authority (the CNIL), and the right to obtain compensation from the competent courts if you consider that we have not respected your rights to the protection of Personal Data.

To exercise your rights, please write to GetHeroes 160 rue Jeanne d’Arc, 75013 Paris  or send an e-mail to privacy@zeliq.com.

In the event of non-compliance relating to the processing of your Personal Data, you have the right to lodge a complaint with the supervisory authority, the Commission nationale de l'informatique et des libertés (CNIL) located 3, place de Fontenoy in Paris (75007).

7. How we use Cookies

When you visit our website, we will typically place Cookies onto your device or read Cookies already on your device, subject always to obtaining your consent, where required, in accordance with applicable law.

For your full information, Cookies are small text files that may be stored on your device when you visit a website. They are generally used to make websites work, to keep track of your movements within the webite, to remember your login details, to remember preferences and interests etc.

There are different types of Cookies and they can be distinguished on the basis of to their origin, function and lifespan. Depending on the owner, Cookies can be classified as follows:

  • Own Cookies: these are those sent to the user's computer or device from a device or domain managed by Zeliq itself and from which the platform or service requested by the user is offered.

  • Third Party Cookies: these are those that are sent to your computer or device from a device or domain that is not operated by Zeliq but by another party that processes the data obtained through the Cookies. Zeliq does not control the collection or further use of Personal Data by third parties.

We use Cookies to record information about your device, your browser and, in some cases, your preferences and browsing habits. In particular, Zeliq (and other third parties acting on behalf of Zeliq) will be able to automatically track and capture information about your IP address, domain service, country location, time zone, language, type of computer and web browser in use and the pages you visit (including through the use of web beacons and other similar technologies). 

If you access the website via your mobile device, Zeliq may also collect information about your mobile service provider and your mobile device. Zeliq will use this data to be able to manage and improve the system, analyze trends, track user movements, collect mass demographic information for aggregate use, and detect suspicious or fraudulent transactions.

In which concerns Third Party Cookies, we have no control over these Cookies or how the third parties use them. These Cookies allow third parties to provide us with a service, for example, analytics about the effectiveness of our marketing activities and user behaviour.

8. How we transfer Personal Data internationally

To ease our operations, we may transfer information to third parties, in connection with the purposes set out in this Private Policy.

This Privacy Policy will apply even if we transfer Personal Data to other countries. We have taken appropriate safeguards to require that your Personal Data will remain protected wherever it is transferred.

When we share Personal Data of individuals in the European Economic Area ("EEA") or Switzerland, we make use of the Standard Contractual Clauses (which have been approved by the European Commission), as well as additional safeguards where appropriate.

We may transfer Personal Data to third parties based in countries that may not have equivalent privacy and data protection laws to the country in which you reside. Nonetheless, we use a variety of legal mechanisms to safeguard the transfer including the European Commission-approved standard contractual clauses, as well as additional safeguards where appropriate.

9. Contact us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

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