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Help Scout

Company profile · headcount, org chart & B2B contacts

19 Decision makers
500 Employees
$34M Revenue
2011 Founded

Organizational Chart of Help Scout

Roles identified within Help Scout's leadership team, based on public professional data.

Department

Hiring This department is actively hiring right now.

Help Scout's Full Organizational Chart

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Job title Department People Action

Decision-maker contacts at Help Scout

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Decision makers at Help Scout

19 identified 4 C-Level 3 VP 12 Directors
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Departments actively hiring 2 departments

Product
Sales

These departments at Help Scout are actively recruiting: a strong signal to time your outreach.

Funding

Last round Series B · $15M
Total funding $28M (6 rounds)
Seed Round N/A Mar 2011
Seed Round $440K Oct 2011
Seed Round $370K Jul 2012
Series A $6M Mar 2015
Series B $6M Feb 2017
Series B $15M Jan 2021

Team Structure headcount by department

Technical
39
Hiring Sales
10
Customer Service
9
Operations
7
HR
5
Marketing
5
Other
5
Hiring Product
5

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Technology, Information and Internet · United States

Also in Boston

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About Help Scout

Help Scout is a Technology, Information and Internet company, with headquarters in Boston, United States. The company was founded in 2011 and counts about 500 employees. Help Scout belongs to the Technology, Information and Media sector, with a specific positioning on Technology, Information and Internet. Help Scout is a B2B company, primarily serving business clients and professional organisations. Help Scout has raised funding across 6 rounds totalling $28M. The company generates approximately $34M in annual revenue. This profile compiles key information about Help Scout, including industry, size, location, business signals, and B2B contacts, to help sales teams qualify the account and identify the right decision makers before reaching out.

Activity & Market

The company evolves in the Technology, Information and Internet segment of the Technology, Information and Media sector. As a B2B company, Help Scout primarily serves business clients and professional organisations. The company is categorised as “Privately held”.

How to prospect Help Scout's departments

Technical

This is where the company's largest headcount sits (39 people). Developer experience and integration effort will make or break your pitch here.

Sales

This 10-person department is actively recruiting. Talk numbers (conversion, cycle length, pipeline coverage) and you will get their attention quickly.

Customer Service

This department counts 9 people. Response time and satisfaction scores are their daily battle: a concrete angle for your first message.

Operations

7 people work in this department. Process efficiency and cost control are the angles that resonate with these decision makers.

Product

Hiring is underway in this team of 5 people. Roadmap pressure and prioritisation are their daily reality: show how you remove friction from discovery or delivery.

HR

A team of 5 people. Employee experience is their scorecard: frame your value proposition accordingly.

FAQ Help Scout

What industry does Help Scout operate in?

Help Scout is active in the Technology, Information and Internet industry, specifically in the Technology, Information and Media category.

How many employees does Help Scout have?

Help Scout has approximately 500 employees (in the 201-500 range). This figure is an estimate to help qualify the account, not a legally certified number.

How do I find contacts at Help Scout?

Zeliq helps you surface decision makers at Help Scout, enrich them with verified emails and direct dials, and reach out through personalised multichannel prospecting sequences.

Where is Help Scout headquartered?

Help Scout is headquartered in Boston, United States.

Which departments are hiring at Help Scout?

Hiring is currently active at Help Scout in these departments: Product, Sales. A useful signal to prioritise and time your prospecting.

What is the organizational chart of Help Scout?

Roles identified within Help Scout's organization include CEO, COO, Vice President, Finance and Controller, VP of People, Director of Total Rewards and People Data, Director of Privacy and Security. With Zeliq, you can enrich each of these roles with verified emails and direct phone numbers.

Why use this data before prospecting Help Scout?

With Help Scout's firmographics and business signals at hand, you can prioritise the account, personalise your approach, and contact the right people straight away.